Property Operator Help Center
Browse setup, leasing, billing, reporting, and smart device guides for property operators.
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- How do I activate and connect my HitPay payment gateway sub-account?
- How do I activate and connect my Stripe payment gateway sub-account?
- How do I change my login password?
- How do I configure automatic charge generation rules?
- How do I configure date, time, and address formats based on my country/region?
- How do I configure late fee rules for tenant charges?
Properties & Rooms
- How do I add and manage photos for my properties?
- How do I add and manage rental units under a property?
- How do I add associated landlord tenancy information when adding a property?
- How do I centrally manage all my rental units?
- How do I search and filter properties in All Properties?
- How do I find and view my landlord tenancy agreements?
Tenancies & Leases
- How do I convert a reservation into a tenancy (Create Tenancy)?
- How do I create a property reservation for a prospective tenant?
- How do I generate an electronic contract for a tenant during new tenancy creation?
- How do I handle billing settlement (deposit deduction, refund, etc.) during a tenant's check-out?
- How do I process a renewal for an existing tenant?
- How do I process an early termination for a tenant?
Bills & Collections
Deposits & Refunds
Smart Devices
- Can a unit or property be bound to multiple smart meters?
- How do I bind a new smart meter to my property or unit?
- How do I configure the global settings for smart meters?
- How do I recharge a tenant's smart meter?
- How do I remotely clear the balance of a smart meter?
- How do I remotely control the power supply on or off of a smart meter?
Contracts & Files
- How do I create a reusable electronic contract template?
- How do I create and sign an electronic contract for an existing tenancy?
- How do I manage my created contract templates?
- How do I track the signing progress of an electronic contract?
- How Do Signatories Complete the Electronic Signing Process?
- Where can I download the signed contract and signature certificate after completion?
People
Reports
Troubleshooting
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Tenant Help Center
Find tenant help for account activation, bill payment, app usage, and smart devices.
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Pay My Bills
My Home
Request a Repair
Smart Devices
- Can I still operate the smart meter with the App when there is no internet connection?
- Can I still use the App to unlock the smart lock without an internet connection?
- How do I check my daily/hourly electricity consumption?
- How do I check my smart meter's real-time balance in the app?
- How do I recharge my smart meter using the app?
- How do I unlock the smart lock using the app?
Something's Wrong
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