ποΈ Can I still operate the smart meter with the App when there is no internet connection?
The current tenant app does not provide a dedicated offline smart meter mode. Reconnect first before checking balance, usage, logs, or recharge.
ποΈ Can I still use the App to unlock the smart lock without an internet connection?
The current tenant app does not provide a fully offline smart lock unlock flow. Restore internet first, then start the Bluetooth unlock action from the tenant home card.
ποΈ How do I check my daily/hourly electricity consumption?
Open [Energy Consumption] in the tenant smart meter detail page to review date-range electricity usage records and the total consumption summary.
ποΈ How do I check my smart meter's real-time balance in the app?
Open [My Smart Meter] from the tenant home screen, then review [Remaining Credit] or [Current Reading] on the smart meter card and detail page.
ποΈ How do I recharge my smart meter using the app?
Start a tenant smart meter recharge from the home card or meter detail page, confirm the amount and equivalent energy, then continue to the payment flow.
ποΈ How do I unlock the smart lock using the app?
Use the [My Smart Lock] card on the tenant home screen, then tap the Bluetooth unlock area to start the current smart lock unlock flow.
ποΈ When my property or unit has multiple smart locks, how do I unlock them?
Use the smart lock tabs and swiper on the tenant home screen to switch between locks, then unlock the current lock card by Bluetooth.
ποΈ Where can I view all my recharge records?
Open the prepaid smart meter detail page and use the [Recharge] tab to review recharge amount, status, and transaction time.