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How do I unlock the smart lock using the app?

Use the smart lock card on the tenant home screen to start the current Bluetooth unlock flow.

Entry:

  • [Home] -> [My Smart Lock]

Step 1 Open the tenant home screen.

Step 2 Find the [My Smart Lock] card.

Step 3 Check the unlock state on the card first.

The current card can show:

  • [Tap To Unlock Via Bluetooth]
  • [Bluetooth Key Unavailable]
  • [Bluetooth Key is Frozen]

Step 4 If the card shows the unlock tip, tap the center lock area to start unlocking.

Step 5 Allow Bluetooth permission if the app asks for it.

Step 6 Wait for the current unlock result on the same card:

  • [Unlocking...]
  • [Unlocked Successfully]
  • [Unlock Failed]

Note:

  • The current tenant unlock flow uses Bluetooth, not a tenant remote-unlock button.
  • You must have an active Bluetooth key before the card lets you unlock.
  • The same card can also show [Passcode], [Calibrate Lock Time], and [Upload Data], but those are separate actions from unlocking.