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When my property or unit has multiple smart locks, how do I unlock them?

If your current lease has more than one smart lock, the tenant home screen lets you switch between lock cards first, then unlock the one you need.

Entry:

  • [Home] -> [My Smart Lock]

Step 1 Open the tenant home screen.

Step 2 In the smart lock area, switch to the lock you need.

The current tenant app uses:

  • tabs such as [Main Door] and [Inner Door]
  • a swiper for each lock card

Step 3 Swipe left or right, or tap the tab, until the correct lock card is active.

Step 4 Check the current card status:

  • battery
  • [Online] or [Offline]
  • whether Bluetooth unlock is available

Step 5 Tap the center lock area on the current card to start the Bluetooth unlock flow.

Note:

  • The tenant app checks the visible lock card when you switch tabs or swipe to a different lock.
  • Each lock keeps its own Bluetooth key and password availability state.
  • If the current card shows [Bluetooth Key Unavailable] or [Bluetooth Key is Frozen], switch to another lock only if that other lock is the one you need.