Tenant Help Center
Welcome to the Tenant Help Center. Find the latest tenant guidance for account activation, bill payment, app usage, and smart devices.
Get Started
- How can I reset my password if I forget it for the tenant portal?
- How do I download and log in to the ForentX Tenant App?
- I've received an invitation email from ForentX, what should I do next?
Pay My Bills
- How can I check the latest status of my charges after making a payment?
- How do I view my charges and start online payment in the tenant app?
My Home
- How do I access charges, contracts, and smart device actions from the tenant home page?
- How do I switch between my leases and view my profile in the tenant app?
Request a Repair
- How do I create a work order in the tenant app?
- How do I track the status of my work orders in the tenant app?
Smart Devices
- Can I still operate the smart meter with the App when there is no internet connection?
- Can I still use the App to unlock the smart lock without an internet connection?
- How do I check my daily/hourly electricity consumption?
- How do I check my smart meter's real-time balance in the app?
- How do I recharge my smart meter using the app?
- How do I unlock the smart lock using the app?
- When my property or unit has multiple smart locks, how do I unlock them?
- Where can I view all my recharge records?
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