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How do I view my charges and start online payment in the tenant app?

Use the tenant app [Charges] page to review your outstanding charges and start online payment.

Entry:

  • [Home] -> [Pay Now]
  • [Charges] -> [Outstanding]

App​

Step 1 Open [Charges] from the bottom tab bar, or tap [Pay Now] from the [Recent Outstanding Bill] card on [Home].

Step 2 Stay on the [Outstanding] tab and find the charge you want to pay.

The current card can show:

  • Charge type, such as [Rent], [Rental Deposit], [Utility Deposit], or [Electricity]
  • Status, such as [Due], [Overdue], or [Partly Paid]
  • [Due Date]
  • [Amount]
  • [Paid]
  • The remaining balance
  • [Upload Voucher]
  • [Pay Now]
Outstanding charges list in the tenant app

Step 3 Tap [Pay Now] on the charge you want to settle.

Step 4 If the account can continue with online payment, the app opens [Checkout]. Review the main payment information there:

  • Charge type
  • [Due Date]
  • The amount you are about to pay
  • The available payment methods
Checkout counter with the current payment-method state

Step 5 If at least one payment method is available, select a payment method and tap [Pay].

Step 6 After the payment is completed, return to [Charges] and review the latest result from the [Paid] tab.

Note:

  • In the current tenant app behavior, [Home] -> [Pay Now] is a shortcut to [Charges], not a direct jump to a payment gateway.
  • If the app shows [Error] with [The configured currency is incorrect. Please contact property manager to update.], the charge currency does not match the tenant country currency configuration that the app checks before checkout.
  • If [Checkout] opens but shows [No Data], there is currently no available payment method for this tenant account.
  • If you use [Upload Voucher] instead of online payment, the charge may stay outside [Paid] until the voucher review is completed.