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How do I change my login password?

Use [Change Password] when you need to update the password you use to sign in to your operator account on Web or App.

Entry:

  • Web: [My Profile] -> [Change Password]
  • App: [Home] -> top-right profile avatar -> [Change Password]

Web​

Step 1 Open [My Profile], then select [Change Password].

Change Password entry

Step 2 Complete the password form, then click [Save changes].

  • Enter [Current Password]
  • Enter [New Password]
  • Enter [Confirm New Password]

Change Password form

App​

Step 1 On [Home], tap the profile avatar in the top-right corner, then tap [Change Password].

App Change Password entry

Step 2 Enter [Current Password], [New Password], and [Confirm New Password], then tap [Save changes].

App Change Password form

Platform differences​

TopicWebApp
Entry[My Profile] -> [Change Password][Home] -> profile avatar -> [Change Password]
Form layoutPassword form inside [My Profile]Dedicated mobile password page
After a successful changeShows a success message and clears the formSigns you out and returns to [Login]

Note:

  • The new password must be at least 8 characters and include at least 1 uppercase letter, 1 lowercase letter, and 1 digit.
  • The new password cannot be the same as the current password.
  • The confirmation field must match the new password before you can submit the change.