Property Operator Help Center
Welcome to the Property Operator Help Center. Browse the latest setup, leasing, billing, reporting, and smart device guides from the single-source documentation tree.
Get Started
- How do I activate and connect my HitPay payment gateway sub-account?
- How do I activate and connect my Stripe payment gateway sub-account?
- How do I change my login password?
- How do I configure automatic charge generation rules?
- How do I configure date, time, and address formats based on my country/region?
- How do I configure late fee rules for tenant charges?
- How do I configure my company information in the system?
- How do I enable the Google Maps auto-fill feature for address input?
- How do I log in to my ForentX account for the first time?
- How do I manage the payment methods for my subscription?
- How do I purchase more units if my quota is insufficient?
- How do I register and create my main ForentX account?
- How do I set the number of days for advance generation of recurring charges/bills?
- How do I set up my personal profile and preferred language?
- How do I set up overdue reminders for charges?
- How do I upgrade my current subscription plan?
- How should I add and manage my bank account information?
- What key data does the ForentX dashboard contain?
- What should I do if I forget my password?
- Where can I view my current subscription plan information?
- Where should I set the default currency for my account?
Properties & Rooms
- How do I add and manage photos for my properties?
- How do I add and manage rental units under a property?
- How do I add associated landlord tenancy information when adding a property?
- How do I centrally manage all my rental units?
- How do I search and filter properties in All Properties?
- How do I find and view my landlord tenancy agreements?
- How do I handle outstanding bills and deposits during a landlord's Check-out?
- How do I manually add a new property?
- How do I process a Check-out for a landlord?
- How do I renew an expiring landlord tenancy agreement?
- How do I set a property's status to "Inactive"?
- How do I upload photos for an individual rental unit?
- How do I use a template to bulk import multiple properties?
- How to understand the "Occupancy Status" and "Detailed Status" of a rental unit?
- How to understand the status of a landlord tenancy?
Tenancies & Leases
- How do I convert a reservation into a tenancy (Create Tenancy)?
- How do I create a property reservation for a prospective tenant?
- How do I generate an electronic contract for a tenant during new tenancy creation?
- How do I handle billing settlement (deposit deduction, refund, etc.) during a tenant's check-out?
- How do I process a renewal for an existing tenant?
- How do I process an early termination for a tenant?
- How do I skip reservation and directly add a new active tenancy?
- How do I view my tenant list and their account activation status?
- How do I view the details of a completed End Tenancy?
- How to understand the status of a tenant tenancy?
- Is it necessary to re-sign the contract after a tenant renewal?
- What notification will a new tenant receive after a reservation is created?
Bills & Collections
- How do I add a bill payable to a landlord?
- How do I download the invoice PDF for a charge?
- How do I download the receipt PDF for an incoming payment?
- How do I edit an unpaid charge?
- How do I manually add a charge from the Charges page?
- How do I manually record an incoming payment?
- How do I record a payment for a bill?
- How do I reverse a recorded payment if I made a mistake?
- How do I reverse an incorrectly recorded incoming payment?
- How do I split a charge into installment charges?
- How do I update the payment status of a receivable charge?
- Where can I view all my receivable charges?
Deposits & Refunds
Smart Devices
- Can a unit or property be bound to multiple smart meters?
- How do I bind a new smart meter to my property or unit?
- How do I configure the global settings for smart meters?
- How do I recharge a tenant's smart meter?
- How do I remotely clear the balance of a smart meter?
- How do I remotely control the power supply on or off of a smart meter?
- How do I set a custom electricity rate or maximum power for an individual smart meter?
- How do I view the detailed electricity usage records of a smart meter?
- How do I view the details and history of a bound smart meter?
- How should I unbind a smart meter if I no longer use it?
- How to bind a new smart lock to my property or unit?
- How to configure automatic password distribution and overdue freezing rules for individual properties/units?
- How to configure global settings for automatic password distribution and overdue freezing rules for smart locks?
- How to manage smart lock keys/passcodes?
- How to send keys/passcodes for smart locks?
- How to unbind a smart lock when it is no longer in use?
- How to view smart lock usage records?
Contracts & Files
- How do I create a reusable electronic contract template?
- How do I create and sign an electronic contract for an existing tenancy?
- How do I manage my created contract templates?
- How do I track the signing progress of an electronic contract?
- How Do Signatories Complete the Electronic Signing Process?
- Where can I download the signed contract and signature certificate after completion?
People
- How do I add a new sub-account (team member)?
- How do I create a property portfolio for easier permission assignment?
- How do I create custom user roles and configure detailed operational permissions?
- How do I manage my team members (sub-accounts)?
Reports
- How do I bulk-generate statements of account for tenants?
- How do I use the "Rent Payment" report to analyze my collection status?
- How do I use the "Rent Roll" report to view comprehensive information for all tenancies?
Troubleshooting
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