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How do I set up overdue reminders for charges?

Use [Notification Rules] under [My Profile] to decide how ForentX reminds operators or tenants after a charge becomes overdue.

Entry:

  • [My Profile] -> [Notification Rules]

Web​

Step 1: Open the overdue reminder rules

  • Open [Notification Rules].
  • Switch to the [Financials] tab.
  • Find the [Charge Overdue Reminder] row for the recipient you want to notify:
    • [Operator]
    • [Tenant]

Notification Rules financials tab

Step 2: Review the reminder channels

  • Open the row [Actions] menu, then click [Edit].
  • In [Edit Notification Rule], review the fixed setup for this rule:
    • [Reminder Time] is fixed to [Daily reminder]
    • You can turn [Push Notification], [Email], and [SMS] on or off
  • Click [Save] after keeping the channels you want to send.

Edit Notification Rule

Platform differences​

The current Property Operator App does not provide a live page to edit [Charge Overdue Reminder] rules. Use Web to manage the reminder channels and recipients.

Note:

  • The [Status] switch in the rule list turns each overdue reminder on or off without opening the edit dialog.
  • Edit the [Operator] and [Tenant] rows separately if you want different channels for each recipient.
  • The old overdue setting in [Account Settings] is no longer the place to manage this reminder.