📄️ Can a unit or property be bound to multiple smart meters?
Check the current smart meter binding rule on Web and App. The same property or unit can keep only one active smart meter of the same device type at a time.
📄️ How do I bind a new smart meter to my property or unit?
Add a smart meter on Web or App, choose whether to link it immediately, and bind it to a property or unit with the current rate and power-limit settings.
📄️ How do I configure the global settings for smart meters?
Update the company-wide smart meter defaults for billing, recharge, billing-cycle schedule, safety limits, and overdue triggers on Web and App.
📄️ How do I recharge a tenant's smart meter?
Recharge an online prepaid smart meter on Web or App, and optionally create a payment record when the selected meter is linked to an eligible tenancy.
📄️ How do I remotely clear the balance of a smart meter?
Clear the remaining prepaid credit of an eligible smart meter to zero from the smart meter detail page on Web or App.
📄️ How do I remotely control the power supply on or off of a smart meter?
Open the current smart meter detail page and use Turn Off Power or Turn On Power to send a remote power command for an online smart meter.
📄️ How do I set a custom electricity rate or maximum power for an individual smart meter?
Open a smart meter detail page and use the current Edit Rate or Edit Power Limit dialogs to switch one meter away from the global defaults.
📄️ How do I view the detailed electricity usage records of a smart meter?
Use the smart meter detail page [Energy Consumption] tab to filter and review detailed usage records for a single smart meter.
📄️ How do I view the details and history of a bound smart meter?
Open the smart meter detail page to review the current overview, actions, usage tabs, and change history for a linked smart meter.
📄️ How should I unbind a smart meter if I no longer use it?
Open the current smart meter detail page and use Unlink Property to remove the meter from its current property or unit association.
📄️ How to bind a new smart lock to my property or unit?
Use the operator App near the lock to scan, pair, and bind a new smart lock to the correct property or unit.
📄️ How to configure automatic password distribution and overdue freezing rules for individual properties/units?
Set smart-lock sending rules and overdue freezing rules for a specific property or unit while completing the tenancy setup flow.
📄️ How to configure global settings for automatic password distribution and overdue freezing rules for smart locks?
Open Personal Center -> IoT Settings -> Smart Lock to update the current default sending rules and charge-overdue freezing rules for smart locks.
📄️ How to manage smart lock keys/passcodes?
Open a smart lock detail page to switch between eKeys and passcodes, then review or manage the credential you need.
📄️ How to send keys/passcodes for smart locks?
Open the target smart lock, enter the eKey or passcode sending area, and send the credential from the current lock detail flow.
📄️ How to unbind a smart lock when it is no longer in use?
Use the operator App to open the smart lock you no longer need and unbind it from the current property or unit.
📄️ How to view smart lock usage records?
Open the smart lock detail page and switch between unlock logs and operation logs to review the current lock history.