How do I remotely clear the balance of a smart meter?

Use [Reset Balance] when you need to clear the remaining prepaid credit of a smart meter to zero. Web and App both support this action from the smart meter detail flow.

Entry:

• Web: [IoT Devices] -> [Smart Meters] -> open the target meter detail page
• App: [IoT] -> [Meters] -> open the target meter detail page

Web

Step 1 Open the prepaid smart meter you want to update. On the detail page, use [Reset Balance] in the action area.

Step 2 Click [Reset Balance], then review the [Confirm Reset Meter Credit] dialog.

• The dialog tells you the remaining prepaid credit will be reset to zero.
• The dialog also warns that the action is permanent and cannot be undone.

Step 3 Click [Confirm] to send the reset command.

• After a successful request, the detail page refreshes the latest meter data.

App

Step 1 Open [Meters], then go to the prepaid smart meter you want to reset. Use [Reset Balance] in the detail page action area.

Step 2 Tap [Reset Balance], then review the confirmation dialog before you continue.

• The App confirmation is titled [Confirm Reset Meter Credit].
• Confirm only after you have checked the selected property or unit.

Step 3 Tap [Confirm] to submit the reset request.

Platform differences

Topic	Web	App
Main entry	[IoT Devices] -> [Smart Meters] -> detail page	[IoT] -> [Meters] -> detail page
Confirmation copy	Explains that prepaid credit will be cleared to zero and cannot be undone	Shows a shorter meter-specific confirmation message before submit
Availability	The reset action follows the current Web eligibility rules for prepaid smart meters	The reset action is available from the prepaid meter detail action area

Note:

• [Reset Balance] is for prepaid smart meters only.
• This action clears the remaining prepaid credit and cannot be undone.
• If you do not see [Reset Balance], first confirm that you opened a prepaid smart meter detail page.