📄️ Can I still operate the smart meter with the App when there is no internet connection?
The current tenant app does not provide a dedicated offline smart meter mode. Reconnect first before checking balance, usage, logs, or recharge.
📄️ Can I still use the App to unlock the smart lock without an internet connection?
The current tenant app does not provide a fully offline smart lock unlock flow. Restore internet first, then start the Bluetooth unlock action from the tenant home card.
📄️ How do I check my daily/hourly electricity consumption?
Open [Energy Consumption] in the tenant smart meter detail page to review date-range electricity usage records and the total consumption summary.
📄️ How do I check my smart meter's real-time balance in the app?
Open [My Smart Meter] from the tenant home screen, then review [Remaining Credit] or [Current Reading] on the smart meter card and detail page.
📄️ How do I recharge my smart meter using the app?
Start a tenant smart meter recharge from the home card or meter detail page, confirm the amount and equivalent energy, then continue to the payment flow.
📄️ How do I unlock the smart lock using the app?
Use the [My Smart Lock] card on the tenant home screen, then tap the Bluetooth unlock area to start the current smart lock unlock flow.
📄️ When my property or unit has multiple smart locks, how do I unlock them?
Use the smart lock tabs and swiper on the tenant home screen to switch between locks, then unlock the current lock card by Bluetooth.
📄️ Where can I view all my recharge records?
Open the prepaid smart meter detail page and use the [Recharge] tab to review recharge amount, status, and transaction time.