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How do I track the status of my work orders in the tenant app?

Use the [Services] tab in the Tenant App to check status tabs in [My Work Orders] and open [Order Details] for the current progress of a work order.

Entry:

  • [Services]

Web​

  • Tenants do not track self-service work orders from the current Web flow.

App​

Open [My Work Orders]​

  1. Sign in to the Tenant App.
  2. Tap [Services] in the bottom tab bar.
  3. Review [My Work Orders].

The current list shows these status tabs:

  • [All]
  • [Pending Assignment]
  • [Processing...]
  • [Pending Review]
  • [Completed]

Each list card can show the priority, order type, current status, source, category or cleaning type, description, and created time.

My Work Orders list

Open [Order Details]​

  1. Tap any work order in the list.
  2. On [Order Details], review the status card and the main information cards.

In the current detail page, you can review fields such as:

  • [Order No.]
  • [Order Type]
  • [Repair Category] or [Cleaning Type]
  • [Address]
  • [Created]
  • [Appointment Time]
  • [Complete Time]
  • [Description]
Work Order detail

Platform differences​

  • Tenant work-order status tracking is currently available in the App.
  • Web work-order pages belong to operator or service-staff workflows, not the tenant self-service status view.

Note:

  • The bottom tab name is [Services], while the page title is [My Work Orders].
  • [Pending Review] means the service has been completed and is waiting for your review or acceptance.
  • In the current app behavior, a [Cancelled] work order still remains visible in the [Completed] terminal-state bucket.
  • [Cancel] appears only for early statuses such as [Pending Assignment], [Pending Acceptance], and [Pending Start].