跳至主要内容

How do I create a work order in the tenant app?

Use the [Services] tab in the Tenant App to open [My Work Orders], then tap [Create Work Order] to submit a new [Maintenance] or [Cleaning] request.

Entry:

  • [Services]

Web​

  • Tenants do not create self-service work orders from the current Web flow.

App​

Open [My Work Orders]​

  1. Sign in to the Tenant App.
  2. Tap [Services] in the bottom tab bar.
  3. On [My Work Orders], tap [Create Work Order].
My Work Orders entry

Complete the form​

  1. Choose [Order Type]: [Maintenance] for repair issues, or [Cleaning] for cleaning services.
  2. If you selected [Maintenance], choose both [Select category] and [Select Sub-Category].
  3. If you selected [Cleaning], choose [Select cleaning type].
  4. Add [Description] when needed.
  5. Set [Appointment Time], [Priority], and confirm [Contact Phone].
  6. Tap [Submit].
Create Work Order form

Check the submitted result​

After submission, the app returns to [My Work Orders]. In the current live sample, the new tenant work order appeared with source [Tenant Submitted] and status [Pending Assignment].

Platform differences​

  • Tenant self-service work-order creation is currently available in the App.
  • Web work-order pages are for operator or service-staff workflows, not the tenant self-service entry.

Note:

  • [Upload Images] is available only in the current [Maintenance] flow.
  • [Description] becomes required when the selected category, sub-category, or issue tag is [Other].
  • [Contact Phone] can be prefilled from the current tenant profile when that data is available.