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How to understand the "Occupancy Status" and "Detailed Status" of a rental unit?

Use [All Units] to understand a unit's current [Occupancy Status], [Listing Availability], and [Detailed Status]. Web shows these values in list columns, while App shows them on each unit card, in [Unit Details], and in [Filter].

Entry:

  • Web: [Properties] -> [All Units]
  • App: [Properties] -> [All Units]

Web​

Step 1 Open [All Units]. Review the [Occupancy Status] and [Detailed Status] columns for the unit you want to check. In the current Web list, [Listing Availability] is shown in the same column as [Occupancy Status].

Web All Units status columns

Step 2 If you want the built-in Web explanations, hover the info icon beside [Occupancy Status] or [Detailed Status], then use the current value to interpret the unit's stage:

Occupancy Status​

  • [Occupied]: The unit currently has a tenant living in it.
  • [Vacant]: The unit currently does not have a tenant living in it.

Listing Availability​

  • [Unavailable]: The unit cannot be listed right now because it is occupied or already tied to an upcoming tenancy stage.
  • [Preparing]: The unit is being prepared, such as through cleaning or renovation.
  • [Available]: The unit is vacant and ready to be listed.

Detailed Status​

  • [Reserved]: The unit has an active reservation and is locked for the reserved dates.
  • [Pending Move In]: A tenancy already exists, but the tenant has not completed move-in yet.
  • [For Viewing]: The unit is vacant and ready for viewing or a new tenancy application.
  • [For Construction]: The unit is under construction or renovation.
  • [For Cleaning]: The unit is being cleaned for the next tenant.
  • [Moved In]: The tenant has completed move-in and the unit is occupied.
  • [Near Expiry Date]: The tenancy is approaching its end date and no renewal or move-out has been arranged yet.
  • [Tenancy Renewed]: The tenancy has already been renewed for a future term.
  • [Notified Move Out: On Schedule]: A move-out notice was sent and the checkout is planned as an on-schedule move-out.
  • [Notified Move Out: Early Termination]: A move-out notice was sent and the checkout is planned as an early termination.
  • [Notified Move Out: Overdue]: A move-out notice was sent and the checkout is planned as an overdue move-out.
  • [Tenancy Expired]: The tenancy end date has passed, but the tenancy has not been formally ended and the tenant has not moved out.

App​

Step 1 Open [All Units]. Each unit card shows the current [Detailed Status] first, then [Listing Availability] and [Occupancy Status] on the same row of status tags.

App unit card statuses

Step 2 Tap [Filter] if you want to narrow the list by status. The current App filter includes both [Occupancy Status] and [Detailed Status].

App filter for occupancy and detailed status

Step 3 Tap any unit card to open [Unit Details]. The overview section shows [Occupancy Status], [Detailed Status], and [Listing Availability] together for that unit.

Platform differences​

  • Web shows [Occupancy Status] and [Listing Availability] in the same table column, while [Detailed Status] is shown in its own column.
  • App shows the same status facts on the unit card and again in [Unit Details].
  • On App, [Update Detailed Status] appears in [More Operations] only when the current detailed status is [For Viewing], [For Construction], or [For Cleaning].

Note:

  • [Listing Availability] is derived from the current detailed status, not maintained as a separate free-text note.
  • Not every unit shows the same detailed status. The available value depends on the unit's current tenancy stage.